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Frequently Asked Questions

Location

What is the location of your farm?

Close to Dhaka Gazipur, ATI Gate, Salna Road, and Shimultoli is where we have established our own little organic farm, Shuddho Khamar. Khamar Google Map link - Google Map

General

Are consumers invited to the farm?

You and your family are welcome to visit our farm on any Friday you want, based on prior communication with us. The entire day, you and your family will be able to spend time together outside and gather your own vegetables from the farm.

How are customer complaints resolved?

The best possible customer service is always our top priority. Any consumer complaint made to us via our website, Facebook page, or provided mobile number is taken very seriously. On the following delivery day, we unconditionally provide the product at the agreed-upon price.

Product

What products do you have? [Product]

We have naturally kept, premium Holstein-Friesian and Jersey cows that produce pure full-cream milk, bullocks for Eid-ul-Adha sacrifices, castrated goats from the area, roosters from the area, local ducks and swans that are a unique winter attraction, and finally squabs (pigeon babies). All across our farm are lovely dragon orchards. Along with other seasonal vegetables, we also grow gourds, papayas, bananas, beans, squash, spinach, tomatoes, eggplant, etc. Various enhanced types of jujube, tamarind, moringa (sajna), mango, lemon, orange, and date palm can be found all around our farm.

How to distinguish between local cow / rooster / chicken / duck / castrated goat?[Product]

We impose a strong emphasis on using local breeds of castrated goats, chickens, ducks, roosters, and other farm animals that have been domesticated or bred on a farm, as well as on following natural feeding and care practices.

Is live rooster / chicken / duck / goat supplied?[Product]

No. Depending on your preferences, we send items that have been totally halal killed, cleaned, dressed, and packaged in an aesthetically pleasing zip- or plastic-closed bag.

Do you process in a halal way? [Product]

In order to process our products as cleanly as possible, we have competent and skilled labor on staff.

Is your farm's milk full cream or low cream? [Product]

Unrefined full-cream milk is what we make. The milk we produce is the best in terms of quality and quantity because of the high protein grass, silage, balanced feed, vitamins, minerals, and regular antidotes offered on the farm.

How do you add products?[Product]

In order for our consumers to locate both our products and the best products available, we take the utmost care to bring any specifically created goods we like under our direct supervision after thorough quality verification and re-inspection.

What are your combined products?[Product]

Our combined products include healthy unsalted butter manufactured entirely at home and cream ghee prepared from butter and cream derived from pure milk.

How can you inform your product needs? [Product]

You can reach us by using the provided mobile number, our website, or our Facebook page.

Qurbani

Do you keep sacrificial animals?[Qurbani]

Six months prior to the sacrifice, we select lovely, healthy animals and raise them on our farm while giving them high protein grass, silage, a balanced nutrition, vitamins, minerals, and routine antidotes. Anyone who desires may purchase our animal and sacrifice it themselves, or they may purchase it from us and entrust us with care until the sacrifice in exchange for a small service fee.

How is the sacrificial animal delivered?[Qurbani]

The sacrificial animal will be delivered with care and free of charge 2 - 4 days before the sacrifice, subject to your complete address.

Do you have a sacrificial system on your farm?[Qurbani]

For a reasonable service fee, you can take the required number of animals that have been sacrificed in your presence by our professional staff, processed and packaged to your specifications, and either transported by you personally or on our vehicle based on demand. In exchange for a reasonable service fee, we may also deliver it to your address with the utmost care, at our risk, if you are unable to attend.

Transport

How, where, and when do you deliver products?[Transport]

We deliver our products only in the Dhaka Metro on Saturdays and Tuesdays through an efficient third-party delivery service.

Payment

What are the options for payment? [Payment]

You will have the option to pay the invoice after receiving our goods by bank transfer, bkash, cash merchant, or conditional cash on delivery.

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