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Return & Refund Policy

 

 

Inspection of Goods Upon Delivery

 

  • You are advised to check, inspect and examine your items upon delivery. Our rider will assist you in this process. You are entitled to reject items that you deem unacceptable by giving reason to our rider. ShuddhoKhamar reserve the rights to approve or disapprove your request and our decision is final. The total price of all such rejected items will be deducted from your Total Bill upon approval from ShuddhoKhamar management, net of discount.
  • If you are dissatisfied with the items delivered or are unable to receive the items you ordered, we will not proceed with a redelivery of your desired items or aid you in exchanging your items free of charge. In such cases, you may proceed with making a separate order that includes your desired items.

 

Rejection of Goods After Delivery

 

  • In the unlikely event that after completion of delivery, you find products that are deemed unacceptable by you, you have the right to submit an item rejection complaint, providing reasons why the product(s) are not acceptable to our customer service within three (3) days from the date of Delivery. Any request for refund made after three (3) days shall be invalid and shall not be processed by ShuddhoKhamar. If your refund request is approved, we shall notify you on the date and time that our rider will collect the rejected items from you without any charges. The refund will only be processed after the rejected items have successfully been collected by ShuddhoKhamar.
  • We reserve the rights to request from you proof of damaged, substandard or missing Goods (photograph). All proof must also be provided to us within three (3) days from the date of Delivery for refunds to be considered. Refunds will be made at our sole discretion and will only be processed upon our review and successful verification of proof and/or collection of the item(s) from you by our rider. We will provide status update on the refund to you via email as soon as practical.

 

 

Refund of money paid on the Unaccepted Item

 

  • We shall review your claim at our sole discretion. After being approved by our management, such refund shall be made in accordance to the following payment method upon placement and/or completion of your Order:

 

(i) Payment via credit card or debit card

We will notify you via email on the approval of refund and you are advised to check with your issuer bank on the status of refund (each issuer bank will have different time period to reflect the refund sum in the bank account/ statement).

(ii) Cash on Delivery or e-wallet

We will send you a voucher/promo code via email / phone within ten (10) working days from the date of approval of refund. This voucher/promo code will entitle you to a discount on your next order equivalent to the refund amount.

 

  • If for any other reason you are not satisfied with the service we provide, you can rate the service through the Website or App.
  • All refunds for orders will be processed net of discount. For example, if you used a 10% discount voucher for your order and would like to reject an item which has an original price of BDT5, your final refund amount for the item will be BDT4.50.

 

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